Zappos believes that the speed at which a customer receives an online purchase plays a very important role in how that customer thinks about shopping online again in the future, so Zappos has put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

 

Internally, Zappos has a saying: We are a service company that happens to sell shoes and handbags and clothing and eyewear and watches and accessories (and eventually anything and everything).